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How to Pick the Right KPI's to Target Your Team On

5/26/2021

 
Many scandals that hit the headlines can be traced back to targets being set on too limited a selection of KPIs…
 
  • Volkswagen says diesel scandal has cost it 31.3 billion euros - Reuters, March 17th 2020
  • PPI In Numbers: A Look At The Scale Of Britain's $59 Billion Consumer Scandal - Forbes, Aug 29th 2019
  • NHS targets 'may have led to 1,200 deaths' in Mid-Staffordshire - The Telegraph, March 17th 2009
 
How do we make sure we target the right KPIs?
When you are doing some home improvement work, choosing the right tools is crucial. A screwdriver is the perfect tool for putting a screw into a piece of wood; it's a lot less useful for hanging wallpaper. The screwdriver is neither ‘good’ nor ‘bad’, just ‘relevant’ to our goal or not. The same is true for our choice of performance measures. In business, our ‘job’ is delivering our organisation's intended strategic outcomes. 

We need to identify the relevant KPIs to target. To do this, first we need to identify the right things to measure. We do this by breaking down our top-level objectives into smaller, more specific outcomes and use these to identify the indicators of success. The tool we use to do this is a visual tool called a KPI Tree. 

Here is a simple example. This is a KPI Tree for the personal objective “Be healthy”….
Picture
Again, using the DIY analogy, it's unusual to be able to complete a meaningful DIY job with just one tool. It’s also unusual to have a single performance target that completely summarises the thing that you care about. Yes, profitability can be completely described by the KPI “profit” and a particular target figure, but it doesn't tell you how or why you achieved that figure or what to expect in the future.

In practice, most meaningful strategic objectives we care about need several indicators and targets to give us a complete picture. Using a multi-target approach will create a much more balanced outcome and substantially reduces the chances of the system being ‘gamed’ by those responsible for delivering the targeted outcomes. It takes more time and effort to set up than a ’single KPI’ target system, but it could be the difference between reaching your goals and hitting the news headlines for all the wrong reasons. 

To learn more about a systematic method for identifying the right targets and incentives for your organisation head to the K2 Enterprises course GAMED: Why targets and incentives fail and how to fix them.

Bernie Smith


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    Authors


    Ward Blatch
    Ward provides consulting and training services as the Managing Director of K2E Canada Inc. He joined K2E Canada in 2005 and is responsible for the Canadian operations of this international consulting group, which provides professional development technology education for accountants across Canada and the US. Ward lives in rural Nova Scotia and can be reached at ward@k2e.ca.

    Tommy Stephens
    Tommy is one of the shareholders in K2 Enterprises, affiliating with the Firm in 2003 and joining as a shareholder in 2017. At K2, Tommy focuses on creating and delivering content and is responsible for many of the Firm's management and marketing functions. Tommy resides in the metro Atlanta area. You may reach him at tommy@k2e.com.

    Randy Johnson
    Randy is a nationally recognized educator, consultant, and writer with over 40 years experience in Strategic Technology Planning, Accounting Software Selection, Paperless, Systems and Network Integration, Business Continuity and Disaster Recovery Planning, Business Development and Management, Process Engineering and outsourced managed services. Randy can be reached at randy@k2e.com


    Bernie Smith
    Bernie coaches businesses to develop meaningful KPIs and present their management information in the clearest possible way to support good decision making. As the owner of Made to Measure KPIs, he has worked with major organisations including HSBC, Airbus, UBS, Barclays, Credit Suisse, Lloyds and many more.

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