FREQUENTLY ASKED QUESTIONS ABOUT OUR WEBINARS
What happens after I register for online training?
Upon completing the registration process, you will receive an email confirming your registration along with instructions on how to join your training session. You will also receive follow-up confirmation emails one week in advance of your training, one day in advance of your training, and one hour in advance of your training.
Can I substitute another person into a training session for which I am scheduled?
We will award CPE credit in the name of the person who registered for the webinar. Thus, if you find that you are unable to attend, and you would like to substitute someone else on your behalf, you can do so, but that person will not receive CPE credit. For a different participant to receive credit, you should cancel your registration, and the person who will be attending should register on his/her own behalf. Cancelation of a webinar is the same as any other course we offer.
How do I connect to my online training session?
After you register for an event, you will receive a course confirmation email. Follow the steps outlined in the email to join the online training session. We use different hosting providers so please read the confirmation email directions.
How do I hear the audio portion of my online training?
The audio is played directly on your device.
How early may I login to my online training session?
You may login to your online training session up to thirty minutes in advance of the designated start time.
Will I receive a handout or a book for my training event?
Yes, we provide you with an electronic copy of the course materials prior to the event. To access these materials, complete the steps outlined in the confirmation email you received for the course.
If I register for an event, can I later cancel that registration?
Yes, you can cancel your registration up to 24 hours before the scheduled start time.
What training platform do you use to deliver your web-based training?
K2 uses two platforms to provide web-based training. The primary one is the Education Foundation and the second one is GoToTraining. These solution works with virtually all computers and provide exceptional learning environment for online training participants.
Can I participate in an online training session using my iPad or Android-powered tablet?
The first time attending an online training session you should use the link in the confirmation email to test the device you plan to use to attend the session.
For sessions using the Education Foundation platform you can attend with any device using your web browser. For best results we recommend using either Chrome, Firefox, Safari, or Edge.
For sessions using the GoToTraining platform download the GoToTraining app from the respective app store. Then, use the app to connect to the webinar.
How can I determine if my computer will work with your training platform?
Prior to participating in an online training event, you can test your computer to ensure that you will not have any difficulties connecting to the session. To do so, use the link provided in the confirmation email. WE STRONGLY RECOMMEND YOU TEST YOUR SYSTEM BEFORE LOGGING IN TO YOUR ONLINE TRAINING SESSION.
Can I ask questions during one of your web-based training events?
Yes, you can ask questions of your instructor during a K2 online training event. While participating in an Education Foundation event, you will see an Ask the Instructor tab located at the top of the screen. Simply type your question in and the instructor will get back to you within 24 hours. While participating in a GoToTraining event you will see a “Q & A” pane on your screen. Simply type your question into the Q & A pane and your instructor will answer it during the session.
Only the instructor will be able to see your question.
Will I receive a completion certificate upon completing an online training course?
Certificates of completion for an Education Foundation session are available under the CPE Tracker section of your online account at https://www.calcpa.org/my-account/my-profile/cpe-tracker. For GoToTraining sessions within twenty-four hours after you complete the online event, you will receive an email message containing your course completion certificate. You should retain that message as it serves as your course completion certificate.
Do I have to pass a test to complete one of your online training courses and earn CPE credit?
No testing is required to complete a K2 online training course and earn CPE credit. However, at intervals during the presentation, you will need to respond to either attendance checks or polling questions to confirm your attendance and active participation in the event. A minimum of three attendance checks or polling questions will be presented for each recommended CPE credit hour. You must answer at least 75% of these questions to receive full CPE credit for the program.
Who should I contact if I have issues connecting to the session?
Please login to the online training session at least 20 minutes before it begins. If you require additional assistance please call:
Customer Service: (866) 928-8915, Hours of Operation: 5am-5pm PST
Technical Support: (866) 702-3278
Hours of Operation: 5am-5pm PST